FAQ

Q: What do you charge for shipping?

A: We ship Australia wide for;

Regular Post

  • Up to 500g - $7 
  • 500g - 3kg - $12
  • 3kg - 5kg - $15
  • 5kg and over - $20 
  • Bulky Items have a set shipping cost displayed on product pages.
  • International orders need to Email Us.

Express Post

  • Up to 500g - $11 
  • 500g - 3kg - $15
  • 3kg - 5kg - $25
  • 5kg - 10kg - $50
  • 10kg - 15kg - $75
  • 15kg - 20kg - $100
  • Bulky Items have a set shipping cost and are not able to be sent Express.

 

Q : What payment options do I have?

  • Paypal
  • Direct Bank Deposit
  • Cash on Delivery for Local Pickups.

 

Q: Do I have to create an account to place an order with you?

A: No, you can complete Guest Checkout.  

 

Q: What if I don't have a Paypal account?

A: Paypal has now got the option of just entering in your credit card numbers to pay.  No account needed.

 

Q: What are the benefits of creating an account?

  • Check out faster
  • Save multiple shipping addresses
  • Access your order history
  • Track new orders
  • Save items to your wish list

 

Q: What if my purchase doesn't fit?

A: Follow the steps on the Shipping and Returns page.

 

Q: If I'm new to the biz or to kayaking, can you recommend the gear I'll need?

A: Yes, give Alan a call, his number is 0408 854 097.  

 

Q: Can I get a discount if I'm a river guide or volunteer for the SES?

A: Yes, email us for a copy of the trade pricing.

 

Q: How do I organize a time for local pickup if that is the shipping method I chose in checkout?

A: We will email you to get in touch after your order has been finalized.