Q: Can I place an order if I live outside of Australia?
A: Yes, but not through the online store. Please Contact Us with your items required, and location so we can give you a shipping quote.
Q: Can I pick up in store or try on gear?
A: Yes, however we are an on-line store, so don't run a shop front. You can purchase, pick up and browse at our warehouse by appointment. Please use the contact form at the bottom of this page to organise.
Q: What do you charge for shipping?
We use a weight based system, you can add items to cart and get an estimate before proceeding to Checkout.
A: We ship Australia wide for;
- Up to 500g - $7
- 500g - 3kg - $12
- 3kg - 5kg - $15
- 5kg and over - $20
- Bulky Items have a set shipping cost displayed on product pages.
- International orders need to Email Us.
- Up to 500g - $11
- 500g - 3kg - $15
- 3kg - 5kg - $25
- 5kg - 10kg - $50
- 10kg - 15kg - $75
- 15kg - 20kg - $100
- Bulky Items have a set shipping cost and are not able to be sent Express.
Q : What payment options do I have?
- Direct Bank Deposit
- Cash on Delivery for Local Pickups.
- Credit Card
Q: Do I have to create an account to place an order with you?
A: No, you can complete Guest Checkout.
Q: What are the benefits of creating an account?
- send order messages through the website
- view your order history
- purchase an item again
- initiate a return/exchange request
- maintain your address book
- create, edit and share wishlists
- give product reviews
- check your store credit
Q: What if I don't have a Paypal account?
A: Paypal has the option of just entering in your credit card numbers to pay. No account needed.
Q: What if my purchase doesn't fit?
A: We have a 30 Day Peace of Mind Return Policy. For more info see the Shipping and Returns page.
Q: If I'm new to the biz or to kayaking, can you recommend the gear I'll need?
A: Yes, give Alan a call, his number is 0408 854 097.
Q: Can I get a discount if I'm a commercial guide or volunteer for the eg; SES?
A: Yes, email us for a copy of the trade pricing.