Q: Can I place an order if I live outside of Australia?

A: Yes, but not through the online store.  Please Contact Us with your items required, and location so we can give you a shipping quote.

 

Q: Can I pick up in store or try on gear?

A: Yes, however we are an on-line store, so don't run a shop front.  You can purchase, pick up and browse at our warehouse by appointment.  Please use the contact form at the bottom of this page to organise.

 

Q: What do you charge for shipping?

We use a weight based system, you can add items to cart and get an estimate before proceeding to Checkout.

A: We ship Australia wide for;

Regular Post

  • Up to 500g - $7 
  • 500g - 3kg - $12
  • 3kg - 5kg - $15
  • 5kg and over - $20 
  • Bulky Items have a set shipping cost displayed on product pages.
  • International orders need to Email Us.

Express Post

  • Up to 500g - $11 
  • 500g - 3kg - $15
  • 3kg - 5kg - $25
  • 5kg - 10kg - $50
  • 10kg - 15kg - $75
  • 15kg - 20kg - $100
  • Bulky Items have a set shipping cost and are not able to be sent Express.

 

Q : What payment options do I have?

  • Paypal
  • Direct Bank Deposit
  • Cash on Delivery for Local Pickups.
  • Credit Card

 

Q: Do I have to create an account to place an order with you?

A: No, you can complete Guest Checkout.  

 

Q: What are the benefits of creating an account?

A:

  1. send order messages through the website
  2. view your order history
  3. purchase an item again
  4. initiate a return/exchange request
  5. maintain your address book
  6. create, edit and share wishlists
  7. give product reviews
  8. check your store credit

 

Q: What if I don't have a Paypal account?

A: Paypal has the option of just entering in your credit card numbers to pay.  No account needed.

 

Q: What if my purchase doesn't fit?

A: We have a 30 Day Peace of Mind Return Policy.  For more info see the Shipping and Returns page.

 

Q: If I'm new to the biz or to kayaking, can you recommend the gear I'll need?

A: Yes, give Alan a call, his number is 0408 854 097.  

 

Q: Can I get a discount if I'm a commercial guide or volunteer for the eg; SES?

A: Yes, email us for a copy of the trade pricing.