Shipping 

Online Orders - Australia Only.  For International orders please Contact Us.

We use a weight based system, you can add items to cart and get an estimate before proceeding to Checkout.

Australia Wide Shipping Prices

Regular Post

  • Up to 500g = $9 
  • 500g - 3kg = $14
  • 3kg - 5kg = $18
  • 5kg - 20kg = $35
  • 20kg - 35kg = $37 
  • Bulky Items have a set shipping cost displayed on product pages.

 Express Post

  • Up to 500g = $12 
  • 500g - 3kg = $17
  • 3kg - 5kg = $27
  • 5kg - 10kg = $50
  • 10kg - 15kg = $75
  • 15kg - 20kg = $100
  • Bulky Items have a set shipping cost and are not able to be sent Express.

Refunds/Returns

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

However, we at Big Water want our customers to shop with confidence.

You may return (at your expense)  items in their original condition (unworn, unwashed, unused, all tags attached) within 30 days of delivery for a full refund of purchase price. *Exclusions Apply.

(*Any item that was a special order (ordered in for you) and not normally stocked items excluded.)

We'll pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper.

 

Exchanges for sizes.

You may return and exchange (at your expense) an item if you need a different size.  Items must be in their original condition (unworn, unwashed, unused, all tags attached) within 30 days of delivery. Depending on stock levels, there may be a delay while we re-stock. 

*Exclusions Apply.

(*Any item that was a special order (ordered in for you) and not normally stocked items excluded.)

 

How do I return/exchange my item(s)?

Email us via Contact Us to request a return.  Please note all returns must be processed by Big Water prior to you sending any items to us.  

Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.

 

Warranty Claims

In accordance with Australian Consumer Law,

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 

 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#replacements-and-refunds

 

How to make a warranty Claim

Email us via Contact Us to make a claim.